Client Management
Contact Management
Manage a database of clients whether they’re individuals or businesses, categorize them and add their detailed information, default invoicing method and opening balance.
Custom client status
Status help you filter and follow up clients, continue where you left and track your teams’ communication and progress with clients; find them ready-made or customize your own.
Client custom fields
Personalize fields in customer profiles to best fit your profiling needs and communication style using a Pro VA Editor.
Client Statement
Generate clients’ account statements with detailed account activity including transactions’ log, paid to date and balance due amount.
Appointment bookings
Schedule clients’ appointments, by date, duration and appointment purpose and easily send meeting details to clients.
Staff assignment
Assign staff members to a client or a group of categorized clients to handle their invoices, payments or appointments and personalize communication with them.
Clients’ printable
templates
Create, customize and save your own clients’ printable templates to serve multiple purposes including ID cards, membership cards, tags, attendance checkers, vouchers and more.
Client portal
Offer clients their own portal and send them their online login details to the system where they can view notifications and appointments’ details, track their statuses and fulfill invoice payments.
Client Follow-up
Stay connected with your clients and ensure their satisfaction by setting follow-up meetings and deal closure appointments.
Clients’ notes &
attachments
Log notes in each client’s profile to ease client follow-up, upload attachments and easily share them with your clients.
Recurring appointments
Set a client’s appointment as recurring in case of recurring meetings and client requests. The system automatically creates an appointment based on the date and frequency set.
Auto-reminders
Email or SMS clients to remind them of appointments, payment due dates, or notify them of bookings’ status updates, further appointments or your latest news and offers.
Client payments
Easily track clients’ payments per invoice and status and view their balance statements.
Client permissions
Enable or disable client privileges, control exactly what they can view and the actions they can perform based on your needs or their preferences.
Client Follow Up
Appointments
Management
Schedule client appointments for different purposes by date, time and duration and easily send appointment details to clients.
Custom follow-up
actions
Whether the appointment purpose is to meet or follow-up on clients through SMS or email, determine the appointment action needed or simply customize your own.
Appointment staff
assignment
Assign available staff to tend to the client appointment and follow up on their activity and interactions with clients.
Clients’ email templates
Use ready-made or fully customizable email templates to maintain follow-ups and update clients with invoices, payments confirmation, login details, appointment dates and more.
Auto-reminders
Set auto-reminder rules to notify both clients and staff of meetings and follow-up appointment dates through SMS or via email.
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